Despite opening two months ahead of schedule, Terminal T3 has experienced repeated incidents since it began operations just over a month ago.

This afternoon (May 24), the terminal experienced another round of water leakage during a heavy downpour. A video recorded by a passenger shows rainwater streaming from the glass roof into the lobby and baggage carousel areas. Staff scrambled to mop up the water to prevent it from affecting the waiting area.

Earlier, on May 7, similar leakage was reported, with rainwater flowing from the glass ceiling onto the terminal floor.

In addition to water leaks, the terminal’s stone flooring remains incomplete, with hazardous gaps between tiles. A female passenger flying from Ho Chi Minh City to Hanoi on April 29 reported nearly falling after her high heel got caught in one of the gaps.

In response, leaders from the Civil Aviation Authority of Vietnam (CAAV) confirmed they had received reports about construction defects at Terminal T3.

“These deficiencies have negatively impacted service quality. To maintain high service standards for passengers, the CAAV has requested the Airports Corporation of Vietnam (ACV) and Tan Son Nhat International Airport to review all issues arising during terminal operations and urgently implement solutions to ensure safety and convenience,” a CAAV representative said.

The CAAV has also tasked the Southern Airports Authority with stepping up oversight of passenger terminal services, ground handling operations, and technical service quality at Terminal T3, while promptly reporting and resolving any emerging problems.

Terminal T3, invested in by ACV, has a total investment of nearly 11 trillion VND (approx. 432 million USD). Construction began at the end of 2022, and the terminal was inaugurated on April 19.

N. Huyen